• SUSTAINABILITY

  • Zorlu Textile cares for the world "Today for the Future"

  • "Nature- and Human-Regenerative Textiles" is the philosophy under which Zorlu Textile operates to bring a fresh take on life while striving to be a core element of life, health and well-being through all of its production processes. Sustainability has refreshing and constructive connotations for Zorlu Textile. Being nature-regenerative means adopting a circular manufacturing approach to give all resources used in production and other processes back to the nature. Zorlu Textile makes effective and efficient use of all resources, hoping to contribute to nature's innate ability of renewing itself. Zorlu Textile harnesses this approach to generate value for nature and humans, and considers the needs of its consumers under sustainable consumption.
  • Consumer Relations Manifesto

  • 1- We are guided by innovation, entrepreneurship, sustainability and customer-centricity in everything we do to breathe life into dreams. We are committed to providing premium services quickly and reliably, elevating the consumer experience to make a difference.
  • 2- We listen to our customers by building feedback mechanisms in all of our companies that are always available. Customers can easily reach customer services through various channels even after purchase.
  • 3- We value long-term relationships with customers. To transform this process into a flawless experience, we regularly measure, report and track the satisfaction of our customers via perception surveys and satisfaction questionnaires. We follow changing customer trends, evaluate suggestions, and take action for improvement areas.
  • 4- We listen to feedback from dealerships and service centers, who are in continuous contact with customers. Our extensive network of dealers and service centers provide reliable insight into the priorities of our customers by region.
  • 5- We deeply value the feedback submitted by customers. We share them with upper management, thoughtfully consider each feedback, and take action as necessary.
  • 6- We deeply value the feedback submitted by customers. We share them with upper management, thoughtfully consider each feedback, and take action as necessary.
  • 7- We act upon suggestions by our customers to improve products and services, engaging customers in our innovative endeavors whenever conditions permit.
  • 8- We adhere to responsible marketing principles and ensure that product and service communications are respectful for social differences and human rights, and are transparent, fair, true and accurate. We engage in communications to raise the awareness of customers and consumers regarding environmental and social matters.


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